Empowering memorable guest experiences with our modern approach to mystery shopping.
We’re passionate about two things: mystery shopping and the hospitality industry.
So much so, that we choose to work exclusively within this space.
We help our clients to:
Proactively measure their guest experience
Analyze key performance trends and themes
Recommend targeted actions to continuously improve
Everything we do is tailored and curated in-house with quality being our number one priority.
We help you to measure your guest experience in a proactive manner using mystery assessors.
We offer our expertise and support to help you execute required guest-focused projects as and when needed.
We help to upskill your team through our bespoke training programs aimed at elevating the guest experience.
We’re proud to be working with an ever-growing, diverse range of clients in the hospitality industry, some of which are mentioned below:
We are action-orientated and help our clients to see tangible results. By taking a proactive approach to measuring and enhancing your guest experience, you will be able to achieve:
At Magnify, we don’t believe in being a jack of all trades. We have created a very specific niche in which we operate that allows us to use our area of expertise and passion to drive tangible results for our clients.
We thrive on being a young, dynamic team who put quality above everything else.
We are the hospitality experts
We work exclusively within the hospitality industry and pride ourselves on having experienced hoteliers, culinary and restaurant professionals in our Assessor Community, as well as everyday people who are avid foodies and travelers.
We developed our own software
We chose to develop our very own mystery shopping portal that allows us to be in full control and have a tailored, unique and quality-focused product that is unmatched in the market.
We invest in our Assessors
Not only do we have a diverse range of demographics, we also have the highest quality Mystery Assessors as we invest both time and money into our community through fair compensation, training and engagement through various internal initiatives.
We are results-focused
Our reports are fully customizable and the most detailed and comprehensive that you will find in the market. We also include performance dashboards and quarterly performance discussions in our programs to help our clients know exactly where to focus to drive improvement.
I am a passionate hospitality professional who specializes in quality, training and guest experience. Having worked for brands such as Jumeirah Hotels & Resorts and Majid Al Futtaim, I believe that the key to success is a guest-centric approach that flows into all areas of your business.
I launched Magnify to help hospitality businesses to be proactive in creating consistently superior experiences for their guests and thrive in a market with increasing competition. Since our launch in 2019, we've been on a mission to build our reputation as the highest-quality hospitality-focused mystery shopping company in the region.
We’d love to explore how we may be able to support you with your guest experience, so please reach out and someone from our team will be in touch shortly.
Dubai, United Arab Emirates
